2103This is Oliver Gradwell, the man behind the Travel Bloggers Unite conference. He explains in his audio clip that “Ruth, my new operations manager, had unfortunately lost her phone. So I booked her a flight home, but it was the wrong date so I had to rebook it.

”Having paid for two flights in a short period of time, I told her how fortunate I am that she’s working for me. This was her reply.”

Taken in Rotterdam, Holland, during the Travel Bloggers Unite conference. The lady he refers to, Ruth, is the next SOTM along - click on the Previous button to see what Oliver once told her.